At Unlock SL, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, contact us, request a quotation or book our travel services.
By using our website or services, you acknowledge the practices described in this Privacy Policy.
We may collect personal information when you contact us, make an inquiry or book a tour or travel service.
This may include:
Full name
Email address
Telephone or WhatsApp number
Country of residence
Travel dates
Number of travellers
Hotel and accommodation preferences
Tour and activity preferences
Airport and flight information
Pickup and drop-off details
Dietary or special travel requirements
Payment and transaction information
Messages or information you provide through our inquiry forms
Where required to arrange a particular service, we may request additional information necessary for the booking.
We use your information to provide and improve our travel services.
In particular, we may use it to:
Respond to tour and travel inquiries
Prepare customized travel itineraries
Process tour and transfer bookings
Arrange accommodation and activities
Coordinate airport pickups and transportation
Communicate booking updates
Provide customer support
Process or confirm payments
Improve our website and services
Prevent fraud or misuse of our services
Meet applicable legal and regulatory requirements
We only use personal information for purposes relevant to providing our services or where otherwise permitted by applicable law.
To arrange your trip, we may need to share limited information with trusted travel partners.
These may include:
Hotels and accommodation providers
Transport providers and drivers
Tour guides
Safari and activity operators
Attraction and experience providers
Booking and reservation platforms
Payment service providers
We share only the information reasonably required to provide the requested service.
Payments may be processed through banks, payment gateways or other approved payment service providers.
Unlock SL does not necessarily store complete credit or debit card information when payments are processed directly through third-party payment providers.
Those providers may process your information according to their own privacy and security policies.
Our website may use cookies and similar technologies to improve functionality and understand how visitors use the website.
Information collected automatically may include:
IP address
Browser type
Device information
Pages visited
Referring website
Date and time of visits
General website usage information
We may also use analytics and advertising technologies where appropriate.
You can control or disable cookies through your browser settings. However, some website features may not function correctly if certain cookies are disabled.
If you choose to receive promotional communications from Unlock SL, we may occasionally send information about:
Tour packages
Travel offers
New experiences
Destination updates
Special promotions
You may unsubscribe from marketing communications at any time.
Booking confirmations, payment information and essential service communications are not considered promotional communications.
We take reasonable administrative, technical and organizational measures to protect personal information against:
Unauthorized access
Loss
Misuse
Disclosure
Alteration
Destruction
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
Information may also be retained where required for:
Accounting
Booking records
Customer service
Fraud prevention
Legal or regulatory obligations
Resolving disputes
When information is no longer required, we may securely delete or anonymize it.
Unlock SL serves travellers from different countries.
Therefore, information required to arrange your trip may sometimes be shared with travel service providers or technology providers operating in other locations.
Where applicable, we take reasonable steps to ensure that personal information is handled appropriately and in accordance with applicable data-protection requirements.
Depending on applicable law, you may have rights relating to your personal information, including the ability to:
Request information about how your data is used
Request access to your personal information
Request correction of inaccurate information
Request deletion of information where applicable
Withdraw consent where processing is based on consent
Object to or request restrictions on certain processing
Raise concerns regarding the handling of your information
To make a privacy-related request, please contact Unlock SL using the contact information available on our website.
We may need to verify your identity before processing certain requests.
Our travel services may be booked for families travelling with children.
Information relating to children should be provided by a parent, guardian or responsible adult where required for a booking.
We do not intentionally collect personal information directly from children for marketing purposes.
Our website may contain links to external websites, including hotels, attractions, booking platforms, tourism authorities or other travel-related services.
Unlock SL is not responsible for the privacy practices or content of third-party websites.
We recommend reviewing their privacy policies before providing personal information.
Unlock SL aims to handle personal information responsibly and in accordance with applicable data-protection requirements in Sri Lanka, including the Personal Data Protection Act, No. 9 of 2022, as amended, where applicable.
We may update this Privacy Policy from time to time to reflect changes to our services, technology or legal requirements.
Any updated version will be published on this page with a revised Last Updated date.
If you have questions about this Privacy Policy or how Unlock SL handles your personal information, please contact us through the contact details provided on our website.
Unlock SL
Palatota, Kalutara South, Sri Lanka
Tel: +94 70 765 5605
Website: unlocksl.com
