Please read our booking terms, policies and important travel conditions before confirming your journey with Unlock SL.
Welcome to Unlock SL. These Terms & Conditions apply to tour packages, transfers, activities, accommodation arrangements and other travel services booked through Unlock SL.
By making an inquiry, confirming a booking or making a payment, you agree to these Terms & Conditions.
A booking is considered confirmed only after Unlock SL has:
All bookings are subject to availability at the time of confirmation.
Tour prices are based on the services, accommodation, transportation and activities stated in your quotation or itinerary.
Prices may vary depending on:
Any additional services requested after confirmation may result in additional charges.
The required deposit, payment method and final payment deadline will be provided with your booking confirmation.
Your booking may not be fully confirmed until the required payment has been received.
Bank charges, payment gateway charges or international transaction fees may apply depending on the selected payment method.
If you need to cancel your booking, please notify Unlock SL as soon as possible.
Cancellation charges will depend on:
The applicable cancellation and refund conditions will be communicated as part of your booking or quotation.
Certain payments may be non-refundable once they have been paid to hotels, activity providers or other suppliers.
We understand that travel plans can change.
Requests to change travel dates, hotels, destinations, activities or other confirmed services will be handled subject to availability.
Additional costs resulting from requested changes will be the responsibility of the traveller.
Unlock SL may occasionally need to modify an itinerary because of circumstances such as:
Where possible, we will arrange a suitable alternative while maintaining the overall experience of your tour.
Accommodation is subject to availability at the time of booking.
If a selected hotel becomes unavailable, we may offer an alternative property of a similar standard where reasonably possible.
Hotel check-in and check-out times are determined by each individual hotel.
Early check-in and late check-out cannot be guaranteed unless confirmed in advance.
The type of vehicle provided will depend on the number of travellers, luggage requirements and selected tour package.
Travellers must follow reasonable safety instructions provided by drivers and transport operators.
Travel times shown in itineraries are estimates and may change because of traffic, road conditions, weather or local circumstances.
Sri Lankan train tickets, particularly reserved seats on popular hill-country routes, are subject to availability.
Unlock SL cannot guarantee specific train classes, seats or schedules until tickets have been successfully confirmed.
If train tickets are unavailable or a service is cancelled, alternative transportation may be arranged.
Wildlife lives freely within Sri Lanka’s national parks. Therefore, sightings of elephants, leopards, whales or any specific animal cannot be guaranteed.
Safari schedules may also change because of weather, park regulations, closures or wildlife conditions.
Travellers must follow the instructions of safari guides, drivers and national park authorities.
Activities such as hiking, surfing, rafting, snorkelling, diving, ziplining and watersports may involve physical activity and additional risks.
Participation may depend on:
Travellers are responsible for informing us of any requirements that may affect their ability to participate safely.
Activities may be changed or cancelled when conditions are considered unsafe.
Travellers are responsible for providing accurate flight details when airport transfers are included.
Please notify us as soon as possible if your flight is delayed, cancelled or rescheduled.
Additional costs resulting from major flight changes or additional waiting periods may apply where necessary.
Travellers are responsible for ensuring they have:
Entry requirements can change. Therefore, travellers should verify current requirements with the appropriate authorities before travelling.
Unlock SL is not responsible for losses resulting from incomplete or incorrect travel documentation.
We strongly recommend that all travellers obtain comprehensive travel insurance before arriving in Sri Lanka.
Suitable insurance should consider coverage for:
Travellers are responsible for selecting insurance suitable for their individual needs.
Please inform us in advance about relevant:
We will make reasonable efforts to assist, but availability may depend on hotels and third-party service providers.
Parents or guardians are responsible for supervising children throughout the tour.
Some activities may have age, height or safety restrictions imposed by individual operators.
Please provide children’s ages when requesting a quotation so suitable arrangements can be recommended.
Travellers are expected to:
Unlock SL reserves the right to discontinue services where serious misconduct, illegal activity or unsafe behaviour affects the tour or other persons.
Unlock SL works with hotels, transport providers, guides, national parks, activity operators and other independent travel suppliers.
Although we carefully select service providers, certain services are operated independently and may be subject to the provider’s own terms, availability and operating conditions.
Travellers are responsible for their luggage, valuables, passports, money and personal belongings.
We recommend keeping valuable items secure and using hotel safety facilities where available.
Unlock SL will not be responsible for failure or delay in providing services when caused by circumstances beyond our reasonable control.
These may include:
Where such circumstances occur, we will make reasonable efforts to assist travellers and arrange alternatives where possible.
Where a refund is approved, the refundable amount will depend on payments already committed to hotels, transport providers and other suppliers.
Processing times may also depend on banks, payment gateways and third-party providers.
Any applicable refund conditions will be communicated to the traveller.
Unlock SL will not use identifiable photographs or videos of travellers for promotional purposes without appropriate permission.
If you voluntarily agree to participate in promotional photography or provide content for publication, that permission may be withdrawn for future use by contacting us.
We make reasonable efforts to keep tour information, prices, photographs and descriptions accurate.
However, availability, prices, operating hours and attraction conditions may change.
Website photographs are provided for general representation and may not always represent the exact accommodation, vehicle, activity or conditions available during your trip.
Personal information provided during inquiries and bookings is handled according to our Privacy Policy.
Please review the Unlock SL Privacy Policy for information about how we collect, use and protect personal information.
If you experience a problem during your tour, please contact Unlock SL as soon as possible.
Reporting an issue while travelling gives us the opportunity to investigate and assist before the tour ends.
We will make reasonable efforts to resolve legitimate concerns fairly and promptly.
These Terms & Conditions are governed by the applicable laws of Sri Lanka.
Nothing in these Terms & Conditions is intended to exclude or restrict rights that cannot legally be excluded under applicable consumer protection or other laws.
Unlock SL may update these Terms & Conditions when necessary because of changes to our services, supplier arrangements or legal requirements.
The latest version will be published on this website with an updated revision date.
If you have questions about these Terms & Conditions or an existing booking, please contact us through the contact information provided on our website.
Unlock SL
Website: unlocksl.com
